Tuesday, December 27, 2016

Professionalism is...

Shiv Khera, a renowned author and management trainer writes about his experience in Singapore.

Six years ago in Singapore, I gave a taxi driver a business card to take me to a particular address. At the last point he circled round the building. His meter read SGD $11, but he took only SDG $10!

I said, “Henry, your meter reads SGD $11, how come you are taking only SGD $10?”

He said, “Sir, I am a taxi driver, I am supposed to be bringing you straight to the destination. Since I did not know the last spot, I had to circle around the building. Had I brought you straight here, the meter would have read SGD $10$? “Why should you paid for my ignorance?”

He said, “Sir, legally, I can claim SGD $11, but honestly and ethically I am entitled to only SGD $10.”

He further added that Singapore is a tourist destination and many people come here for three or four days visit. After clearing the immigrations and customs, the first experience is always with the taxi driver and if that is not good, the balance three to four days is not pleasant either.

He said, “Sir, I am not a taxi driver, I am the Ambassador of Singapore without a diplomatic passport.”

In my opinion he probably did not go to school beyond the 8th grade, but to me, he was a professional. To me his behavior reflected pride in performance and character.

That day I learnt that one needs more than professional qualification to be a professional. In one line be a "Professional with a human touch and Values" that makes all the more difference.*

*Knowledge, skill, money, education, all comes later. First comes Human Values, Honesty and Integrity.*

It’s NOT the job you DO. It’s HOW you DO the job.